Forgot Your Password? Here's how to change it - NEW

Great news! You can now reset your Emergency Reporting password without having to contact your local administrator.

This article explains how to reset your password if you've forgetten it or simply want to reset it. 



Since your verified email address is not any of the email addresses associated with your contact emails in the Administration Module, Read this Knowledge Base Article first.

If you don't have a verified "Email Address for Password Reset", either you or your local Administrator can set it (or change it).

Users, click here to learn how.

Administrators can click here.


On the Emergency Reporting login page, there's a new Forgot Password? link below the password field:

To get started in resetting your password, click on the Forgot Password? link. The window displayed below will appear.

1. Enter your ER Username.

2. Click "Send me the link".



IMPORTANT: If you don't have an "Email Address for Password Reset" established for your account, your administrator can set this for you. To learn how, click here.

You can also set up your own Primary Email Address within My Profile. Click here to learn how.


Once you've clicked "Send me the link", the following window will appear:

3. Click "Close"


4. Check your email inbox for the following message:


For security purposes, you may be presented with a ReCaptcha window similar to one displayed below:

5. Select the images requested by ReCaptcha.


Once you've successfully selected the specific images, you will be directed to the Create New Password window.

6. Enter your new password.

7. Verify your new password.

8. Click "Create Password".

9. The link you received via email (Step 4) is valid for only one (1) hour. If you click on the link after one (1) hour, you'll see the following message. If you still need to reset your password, simply click "Request a new link".
NOTE: If you don't have an "Email for Password Reset" established you'll receive this message when you attempt to reset your password.
Nice job! You've successfully reset your password! You are now able to log in to Emergency Reporting with your new credentials!
Have more questions? Submit a request


Powered by Zendesk