All users can reset their own password if an email for Password reset is entered into your account. Directions are available here.
For security and privacy reasons, our support staff does not have access to any user passwords. Our policy allows only an Emergency Reporting Account Administrator (probably your chief or administrative support staff ) to reset or assign user passwords. If no administrators are available on your account, please submit a support ticket to https://emergencyreporting.zendesk.com/hc/en-us/requests/new.
Support will contact you as soon as possible about regaining access to your Emergency Reporting Account Administrator's account.