How do I contact Support?

Need to get in touch with a human being at Emergency Reporting? Contact our Support department!  Click on the Support Button:


Submit a request:



Chat with Us:





  • Toll-free U.S.: 1-844-253-9337
  • International: +1-360-733-5245
Normal business hours are Monday-Friday from 6:30 AM to 5:30 PM PST/PDT (excluding weekends and holidays).

Help Us Help You

We'll be able to assist you more quickly if you can provide us with the following information in advance of your inquiry:

  • Your name
  • Your agency and/or department name
  • Your email address
  • Your phone number
  • A short description of the issue or question

Note: When leaving a voicemail message, please be sure to speak clearly and slowly, especially if you’re calling from a cell phone or rural location.

Note: If you need an update for an issue that you have previously reported, please reply to any original case-related email you may have received. These emails contain direct links to case numbers that we can use to quickly identify which issue you are inquiring about, and promptly respond to your request.

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