Testing your connection speed can help our support department determine if a lagging page is related to a system bug or just a slow connection. This is a handy and free tool to help your department test Internet connection speeds.
Go to http://speedtest.net.
Click Begin Test. This free tool will analyze the connection speed of your device.
If the problem continues to persist, please open a support ticket by selecting the Support button at the top of the screen:
Then select the Submit a Request link at the top of the Support Page:
Or, on the Support Page, select to chat with our Support Staff (This feature is generally available from 0630 to 1930 hours Pacific Time Monday - Friday):