Email A User When An Incident Is Marked 'Incomplete'

It is possible to notify someone automatically by email when an incident they've worked on has been reverted to Incomplete status. Currently, you must enable this feature for your account. Here's how:

  1. In the Administration Module, find the Incident Settings section.
  2. Click the Incident Incomplete Notification link.
  3. In the Contact Submitter dialog box, you can turn on the email notification prompt by selecting Yes, then clicking Save. The current system-wide default is No.

Once you've done that, you can use the feature like this:

  1. Click on the Mark Incomplete link inside a completed Exposure. This opens the Contact Submitter dialog box.
  2. The box displays the Submitter’s name, their default email address, and a basic email subject and message. You can edit all of these fields except the submitter’s name.
  3. Click Send Notification to send.
  4. Note: The exposure will be marked Incomplete regardless of clicking Send Notification or Cancel.
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