PennFIRS FAQ

Which modules are included for the basic PennFIRS account?

Incidents, Reports, Library, My Profile, Administration

 

What will I be able to import? 

NFIRS 5.1 data in the proper NFIRS text file format will be imported for free. This may include incidents, apparatus, personnel, ranks and stations. Emergency Reporting is able to import other record types for a fee, including detailed personnel, apparatus, hydrants, flow tests, occupancies, occupancy hazards and equipment. Please go here to get the complete list and fee schedule.

 

Can I purchase additional modules or upgrade to the full fire package?

Add-on modules such as Training, Maintenance, Inventory, and Occupancy/Pre-Fire Plans are available. For a full station management solution, the fire package is great option. Contact sales@emergencyreporting.com to get pricing information.

 

Will you provide training and support during the switchover?

We are working with the Office of the State Fire Commissioner to ensure a high level of support. We'll be conducting regional training events in Pennsylvania (dates TBD), as well as weekly live training sessions via webinar. For additional information, watch our pre-recorded training videos, or visit our full knowledge base. Our support and training teams are standing by to help as well. New support tickets can be created here.

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